Services

National support phone lines

Organisation

Contact details

Opening times

Description of services

1737 Need to Talk

Text or phone 1737

24/7

Trained mental health professionals available to talk at all times. Will phone you back if you text.

Alcohol and Drug Helpline

Phone: 0800 787 797 or free text 8681

And three specialist services:

 Māori advice line – 0800 787 798

 Pasifika advice line – 0800 787 799

 Youth advice line – 0800 787 984

24/7 helpline

Helpline

The Alcohol Drug Helpline provides friendly, non-judgemental, professional help and advice. If you are concerned about your own drinking or drug taking, the organisation can assist you with information, insight and support. If you are a family/whanau member, friend or professional concerned about someone else, they can help you develop strategies for yourself and the other person.

Alcoholics Anonymous

Phone: 0800 229 6757

Free phone service – connect with others from all walks of life to attain and maintain sobriety.

Depression helpline

Phone: 0800 111 757 or free text 4202

Website: http://www.depression.org.nz/

24/7

Telephone services available at all times by trained counsellors. Also has a test to check how you are feeling. Learn how to help yourself with The Journal.

Gambling Helpline

Phone: 0800 654 655 or text 8006

And four specialist services:

 Māri Gambling Helpline – 0800 654 656

 Vai Lelei Pasifika Gambling Helpline – 0800 654 657

 Gambling Debt Helpline - 0800 654 658

 Youth Gambling Helpline ‘In Ya Face’ - 0800 654 659

Provides help 7 days a week.

Gambling Helpline is a 24 hour free service that you can call to receive immediate support, referral to another gambling support agency, or information services for gambling problems.

Healthline

Phone: 0800 611 116

24/7

Call for free advice from trained registered nurses

KidsLine

Phone: 0800 543 754

24/7

Children – and if you call between 4pm and 9pm you will talk to Kidsline Buddy. Buddies are specially-trained year 12 or 13 students.

Lifeline

Phone: 0800 543 354

Email: lifelinewaikato@lifeline.co.nz

24/7

Trained counsellors for all ages

Money Talks

Phone: 0800 345 123

Website: https://www.moneytalks.co.nz/contact-us/

Free financial helpline

Outline

Gay lesbian bi and transsexual or unsure about sexual identity

Phone: 0800 688 5463

6pm to 9pm every evening

Provide confidential support and information in a safe and friendly atmosphere to any age.

ParentHelp

Phone: 0800 568 856

Website: http://www.parenthelp.org.nz

9am to 9pm

Supporting parents and families to raise their children in a positive environment and prevent child abuse. Arrange referrals to appropriate

Pregnancy Counselling

Phone: 0800 773 462 (national office is 028 414 6429)

Text : 021 289 8727 (021 2 TXT PCS)

Email: pcsnao@gmail.com pregnancycounselling.info@gmail.com

24/7

Counselling and support for women/young girls in pregnancy crisis situations, and post abortion support. Pregnancy Counselling staff will meet face to face with clients when required.

Assist with baby clothing/baby items, arranging a midwife, and will try to assist if there are accommodation needs.

RainbowYOUTH

Phone : 09 376 4155

11am to 5pm Monday to Friday

RainbowYOUTH is here to work with queer, gender diverse, takatāpui & intersex youth, their friends, whānau and wider communities in order to ensure that New Zealand is a place where all young people can thrive.

Safe to talk Kōrero mai ka ora

Phone : 0800 044 334

Free text : 4334

Website : www.safetotalk.nz

24/7

Sexual harm helpline. Confidential, free – you can contact them for yourself or for someone else

Samaritans

Phone: 0800 726 666

Website: http://www.samaritans.org.nz/

24/7

Samaritans offer non-judgemental, confidential support to anyone who is lonely or in emotional distress.

Suicide Prevention helpline

0508 Tautoko

Phone: 0508 828 865

24/7

Provides an all day, every day confidential and free telephone counselling and support service for those who may be thinking about suicide, or for those who are concerned about friends or whanau. This helpline is staffed by highly experienced helpline counsellors with training in suicide prevention and intervention.

If you are concerned about your immediate safety or the safety of someone else - ring 111.

The Asian Helpline

Phone: 0800 862 342.

Website: www.asianfamilyservices.nz

9 am to 8:30 pm, Monday to Friday

Asian Family Services (AFS) provides professional, confidential, nationwide face-to-face or telephone support to Asians living in New Zealand

What’s Up

Phone: 0800 942 8787

Website: https://www.whatsup.co.nz/

Call between 12.00 (in the middle of the day) and 11.00pm

Chat online 3.00pm to 10.00pm

National phone counselling service for five to 18 year olds.

YouthLine

Phone: 0800 376 633

Text: 234

Email talk@youthline.co.nz

Website: www.youthline.co.nz

Web Chat Counselling from 10am to 10pm (via our website www.youthline.co.nz).

Email counselling may take up to 48 hours to send a reply so Youthline encourage anyone who has a more immediate need for support to call or text.